Methods of Payment
Our policy is to receive payment either prior to or at the time of shipment. We accept the following forms of payment:
Credit Cards: We accept VISA, MasterCard, American Express, and Discover cards. Credit cards are not billed until time of shipment.
Checks: We will accept Company Checks, with valid company information imprinted on the check, (we reserve the right to hold shipment up to 2 weeks for bank clearance), for the full amount of the order including freight and all applicable taxes. All returned checks are subject to a service fee of $35.00.
Purchase Orders: We accept Corporate Purchase Orders from established Dunn & Bradstreet rated companies. All companies must meet our credit requirements, complete our standard credit application and be approved by our Credit Department. We will also accept Purchase Orders from Federal, State and Municipal agencies. All first time orders are shipped on a prepaid or credit card basis only. Our standard terms are Net 21 Days. A 1 1/2% monthly late fee applies to all invoices over 30 days.

Freight
All orders unless otherwise specified in writing from Pelicanmilitarycases.com are shipped F.O.B. Origin. Freight charges are the responsibility of the customer unless otherwise specified in writing from Pelicanmilitarycases.com. We will add shipping charges to the invoice for UPS and some Common Carrier shipments. All other shipments are shipped freight collect.

Air shipments require the customer to specify, in writing, their choice of carrier and they must provide us with an account number for billing purposes. Air shipments are all sent freight collect.

The customer is responsible for inspecting the shipment upon receipt and notifying the freight company of any damage by noting it on the bill of lading and/or with the driver. The customer is responsible for filing all freight claims with the respective carrier.

Cancellations
Once an order has been accepted by Pelicanmilitarycases.com, it is not subject to cancellation. The only exceptions are for stock products where a restocking fee of 15% to 35% will apply, depending on the product. The customer will be responsible for all freight charges incurred for the original shipping and returning of the product. See our Return Policy below for further information regarding returns and cancellations.

Return Policy
Pelicanmilitarycases.com will gladly repair or replace, at our discretion, any case found to have manufacturers defects. All returned cases must be returned in their original packaging to protect the case during transit. Any cases shipped without protective packaging or a valid RMA (Return Merchandise Authorization) number will be refused.

Stock cases can be returned for a re-stocking fee of 15%-35% depending upon the type of case, for a period of 30 days after the original invoice date. Stock cases are off the shelf cases that have no custom foam or options. Cases must be returned in their original packaging and be in their original resalable condition. The customer is responsible for the original outgoing freight and return freight charges.

Custom made cases or cases with custom foam inserts are not returnable for any reason except for manufacturing defects. We will not accept any returns because of changes due to design or option changes, which were not specified at the time of order. If the case can be modified to your new specifications, we will quote you the cost to make such modifications or make a new case.

All items returned for whatever reason must have proper return authorization from Pelicanmilitarycases.com. Please call your Sales Representative or Customer Service at 800-592-7406 to receive a RMA number. Any items returned without a valid RMA number or sent freight collect will be refused. Cases must be returned freight prepaid. If the returned item is found to be our responsibility, we will credit you the return freight charges.

Sales Tax
All orders shipped to a Minnesota address, regardless of the bill to address, per Minnesota State law, will be charged Minnesota Sales Tax. For resale orders, you must supply us with a valid Minnesota Resale Exemption Certificate and state on the purchase order that the order is for resale. Federal and Minnesota State orders are exempt from sales taxes.

Warranty
All products carry a full manufacturer's warranty. Please call your Sales Representative or Customer Service at 800-592-7406 for a copy of a specific manufacturer's warranty.